Order & Delivery Process
All our products are made to order with our German Manufacture partners. This ensures that we only sell the highest quality furniture to our customers.
We therefore aim to have all orders fully completed from approx 6-8 weeks after order is verified. Our process is :
- Week 1 - We review and confirm the order can be fulfilled within expected timeframe and place order with the manufacturer. If it cannot be fulfilled or the delivery date is over 8 weeks we reach out to customer to find a solution they are happy with, alternatively we refund and cancel the order.
- Week 2 - We check in with manufacturer who confirms order status and plans production
- Week 3 - 4 - Order goes into production.
- Week 4 - 6 - Products arrive at our warehouse.
- Week 6 - 8 - Products are reviewed and sent to customers home via our dedicated delivery team or courier depending on products. For home assembly/fitting our team will contact you to arrange a date and time that suits you.
We currently offer our customers 2 delivery options both of which are completely FREE
- Home Delivery ROI
- Collect / Pickup Service
Our base is in Waterford city where we display our products in a showroom and have a warehouse facility. We fulfil all orders from this warehouse to all 26 counties in ROI.