Please feel free to get in touch if there are any questions you have that we have not answered here. We aim to reply to all queries within 24 hours.

Frequently Asked Questions

Where Are We Based?

Our Showroom is located at Unit 1 Johnstown Business Park, Johnstown, Waterford City, X91 CX47. We also have our distribution centre in Waterford where we fulfill all orders for Republic of Ireland Customers

Where Are The Products Made?

All our products are made to order in Germany, we have teamed up with some of the best manufacturers in the world to guarantee the best quality for very competitive prices.

How Are The Products Delivered?

All our products are made to order with our German Manufacture partners and are deliveried as flatpack products and are delivered this way unless assembly has been requested. Delivery takes place as soon as possible after we recive the order into our warehouse.

Our sales staff will contact you to notify you in advance of any delivery.

Do Products Require Assembly

All our products are made to order with our German Manufacture partners and are deliveried as flatpack products. Each product comes with a full step by step instructions to fully assemble your products. If the instructions are lost or missing and you need a replacement please get in touch with us and we will send you a pdf version of them, we are here to help!

When it comes to assembly most people will have no problems at all assembling the products but we still recommend reading our assembly guide. For people who are unable to or would simply prefer to have it done professionally our team of assembly experts can complete this process for you. Contact us for a quote.

How Long Does Delivery Take?

As our manufacture partners make to order we recommend that you allow 6 – 8 weeks. For more details read our full guide on our order and delivery process.

How Can I Pay For My Order?

We currently over the below methods of payments directly on site:

  • Paypal
  • Stripe – All Major Credit Cards
  • Bank Transfers

For larger orders we can arrange payment by:

  • Cash on order
  • Bank Transfer
  • Cheque
How Secure Is Shopping In The Online Shop? Is My Data Protected?

Our site is protected using an SSL (Secure Sockets Layer) Certificate provided by Comodo, one of the worlds leading website security firms. All mentions of any of your personal data, including name, email, credit card details etc, are encrypted as soon as you submit any form. Your personal data is of huge importance to us and as such we take no chances with your data.

For more information please read the below article.
SSL Information.